UX Designer
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Good Aim

Encouraging teens to give back to their communities through mobile gaming 

 
 

Small change, big impact

Good Aim encourages teens to learn about and donate to local non-profits while exploring their community using a mobile augmented reality game.  

 

Team

Michael Frampton, Wei-Hung Hsieh, Erica Queen (me)

Contributions

Illustration, interface design, interaction flow

Sponsor

Jonathan Bergeron
EA/PopCap

Duration

7 weeks
Oct. 2016 – Dec. 2016

 

Overview

Design Opportunity

How might we use gamification to impact positive behavior in a personal, social or environmental way?

Process

We employed a user-centered design approach, choosing exercises that promoted divergence and creativity and others that promoted rapid decision making.

 

Choosing a Behavior to Change

We first chose random acts of kindness as our behavior to change. However, it was suggested we broaden our scope to not become too narrowed too early in the process.

This feedback proved critical to the journey of our project. Looking back, had we not considered other areas of related behavior change, we might have missed out on the idea that turned into Good Aim. 

 
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Research

Mind Map

A visual summary of the research we conducted over the course of the project. We covered altruism theory, behavior change theory, and game design.  

Courtesy of Wei-Hung Hsieh.

Courtesy of Wei-Hung Hsieh.

 

Our Insights

Charity begets happiness. The charity happiness cycle describes that happier people give more monetary donations, and because they’ve donated, they feel happier.

Encourage community play. Social learning theory, a behavior change theory, explained that people will learn new behaviors by imitating their role models. 

Avoid donations motivated by reward. The overjustification effect occurs when external motivators to be altruistic crowd out internal motivators. We, and others in our cohort who offered feedback, felt there was a moral obligation to make sure that donations were not being directly motivated by in-game rewards. 

Avoid saving the world, focus on local impact. We found that scope insensitivity, also called scope neglect, occurs when the scope of the action, or the number of people helped by an action, has little effect on the amount someone is willing to donate.

 

Ideation

Diverge & Converge

After generating more than 40 ideas, we plotted them on a 2x2 matrix which we found useful in understanding our desired opportunity space - improving a behavior through individual play. 

Next, we conducted a concept analysis. Based on our rankings, we narrowed to our top 18 and subsequently our top 3 concepts (highlighted in yellow). However, we ran into a viability problem with our highest ranked idea (highlighted in gray). In the end, we settled on including the Hangman-style game as a stand-in concept.

 

Concept Explorations

Last Man Standing

Players take turns challenging others to complete an act of kindness. Each player must then perform the act before the timer runs out. If the act is not completed, the failing player’s island will sink a little deeper into the ocean. 

Volunteer Log

After volunteering, log your working hours in the app. As you gain more hours, your planet will grow from a bleak desert land into a wonderland full of vitality. You can swipe and zoom in to check out your friends’ planets, and see your ranking among friends on the leaderboard. 

AR Charity Game

Make micro-donations in the augmented reality world to turn virtual creatures back into humans! Search for virtual creatures and scavenge for treasure items. Battle creatures and turn them back into humans.

 

We did a Six Hats critique and picked the AR charity game as our top idea!

Next we turned towards designing the game. 

 

Design Elaboration

Aesthetic Direction

We used the charity happiness cycle as inspiration for aesthetic direction.

Our team wanted a cheerful and playful aesthetic in hopes of promoting players’ donation behavior. This helps increase player retention rates and creates a positive impact on the mental & emotional lives of players.

We used a mood board to help identify the type of happiness we wanted to convey. I initially wanted to create an alien landscape that bordered on weird and playful. My teammates wanted to explore the concept of cute, but odd monsters like what you see on Adventure Time. In the end, the cuteness of the monsters won me over. 

Monster mood board

 

Crafting a Metaphor

Creatures and ammo represent problems local charities hope to overcome.

For example, players will have a higher chance of encountering healthcare monsters and bosses depending on how close they are to charity shops tied to healthcare-related non-profits. 

This design decision reflects our hope of putting a face to the challenges communities face while making the challenges feel surmountable. 

Collaboration with Wei-Hung Hsieh.

 

Background Illustrations

Players bring color to their game world by unlocking charity shops.

In order to figure out the world players would find themselves in, we did a storytelling session. After reading each story out loud and discussing, we concluded that there should be a concept of “lighting” a gray world as a player visits a charity. This is directly reflected in the design of our city buildings.

 

Storyboard

Collaboration with Wei-Hung Hsieh.

 

Wireframes

Wireframe numbers correspond to specific points in the the interaction flow.

Courtesy of Michael Frampton.

 

Interaction Flow

Collaboration with Wei-Hung Hsieh.

 

Final Concept

 

Good Aim allows teens to be heroes.

Players can find monsters in their neighborhoods and battle the creatures with a slingshot.

Boss events let you team up with your neighbors to defeat larger community monsters together in real time.

Good Aim allows non-profits to have a voice.

Players can visit virtual charity shops and "purchase" rare ammo with game coins collected after defeating monsters.

While in the shop, players learn about the charity and the problems actually facing their neighborhood.

Good Aim lets young players spend money responsibly.

We were constrained by the Apple Store's policy of not collecting donations on behalf of non-approved charities. So instead, we encourage donations through a pledging system.

This allows micro-donations and has the added benefit of parents monitoring how much money is spent.