UX Designer
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QÜBE

 
 

Background

According to Pew Research Center, 62% of American adults are getting news from social media. This poses a problem when social media feeds are filtered to cater to people’s preferences and biases. In addition, people are consuming large amounts of this biased information quickly, in part because of how smartphones and social media are designed. Because of this, we are seeing low critical engagement with information of diverse perspectives and thus a higher susceptibility to fake news. This creates deepening divides between people, increased tribalism, and heightened national tension.

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So how can we help digital news consumers develop healthy, long-term news habits so they can become less susceptible to fake news and more well-informed and well-rounded citizens?

 

Project duration
6 months

Sponsor
Jake Zukowski, FJORD

My Teammates
Olivia Thom - Lead Researcher, Physical Prototyping Guru
Conor Kelly - Lead Technologist, Video Production Champ

My role: Lead Designer
UI & UX design
Interaction design
Visual design
User research

 

My Contributions & Deliverables

  • Primary research: expert interviews, observations, task analysis, competitive assessment, primary research plan, findings and recommendations including major insights, design principles, 
  • Design: wireframes, interaction flow, interaction model, design specs, full fidelity design, poster, DUB community presentation with slides
  • Prototypes: paper prototype, digital prototype, interaction prototype
  • Evaluative research: paper prototype testing, digital prototype testing, and design implications
 

RESEARCH

We began our research by looking into bias psychology, propaganda theory, and behavior change methodologies. Next, we spoke with experts about information literacy, fake news spread on social media, and social media algorithms.

Expert Interviews

These talks pointed us in the direction of fact checking on the part of the news consumer.

 
 
Kate Starbird, PhD Assistant Professor, Human Centered Design & Engineering, University of Washington. Research Focus: crisis informatics and the use of social media during crisis events; the spread and consumption of disinformation and rumors (otherwise known as “fake news”) on social media.

Kate Starbird, PhD

Assistant Professor, Human Centered Design & Engineering, University of Washington. Research Focus: crisis informatics and the use of social media during crisis events; the spread and consumption of disinformation and rumors (otherwise known as “fake news”) on social media.

Wael Ghonim Internet activist and computer engineer with an interest in social entrepreneurship. In 2011, he became an international figure and energized pro-democracy demonstrations in Egypt after his emotional interview. 

Wael Ghonim

Internet activist and computer engineer with an interest in social entrepreneurship. In 2011, he became an international figure and energized pro-democracy demonstrations in Egypt after his emotional interview. 

Sarah McGrew PhD candidate, School of Education, Stanford, current. Research Focus: Civic online reasoning, education and curriculum development, quantitative reasoning about digital literacy.

Sarah McGrew

PhD candidate, School of Education, Stanford, current. Research Focus: Civic online reasoning, education and curriculum development, quantitative reasoning about digital literacy.

John Bracken VP of Media Innovation for the Knight Foundation. He is a co-founder of the News Integrity Initiative, and also co-founder of the Fund on the Ethical Aspects of AI.

John Bracken

VP of Media Innovation for the Knight Foundation. He is a co-founder of the News Integrity Initiative, and also co-founder of the Fund on the Ethical Aspects of AI.

Robin Roemer Librarian, Reference & Research Services, University of Washington since 2013. Her duties include information literacy instruction, among other responsibilities.

Robin Roemer

Librarian, Reference & Research Services, University of Washington since 2013. Her duties include information literacy instruction, among other responsibilities.

 
 

Primary Research Question

What fact checking strategies are most appropriate for people to discern the validity of information found on social media?

From here, we needed to understand people’s interest in and ability to fact check news on social media. To do so, we started by identifying 3 ways in which people come across news on social media: 

  1. Happened upon - News that’s found by skimming social media.
  2. Learning something specific - News that’s found when searching for a specific topic.
  3. Seeking and learning - News that’s found when trying to get a sense of the day’s news.
 

More information coming shortly...